Last Updated: 3 September 2026

FrenzTalk (“FrenzTalk”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our users, students, parents, tutors, customers, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, tutoring services, communication channels, and integrations, including services that use the WhatsApp Business Platform.

1. Information We Collect

Depending on how you interact with FrenzTalk, we may collect information such as:

• Name
• Phone number
• Email address
• Information submitted through enquiry or registration forms
• Tutoring-related information, such as subjects, academic level, learning requirements, and tutor preferences
• Communications between you and FrenzTalk
• Information necessary to provide customer support and tutoring services
• Technical information generated when you interact with our website or connected services

We only collect information that is reasonably necessary to provide, manage, improve, or support our services.

2. WhatsApp and Meta Platform Data

FrenzTalk may use the WhatsApp Business Platform and services provided by Meta to communicate with customers, parents, students, tutors, and prospective customers.

When you communicate with FrenzTalk through WhatsApp, we may process information such as:

• Your WhatsApp phone number
• Your WhatsApp profile name, where available
• Messages you send to FrenzTalk
• Message status and related communication information
• Information you voluntarily provide during a WhatsApp conversation

We use this information to respond to enquiries, provide customer support, coordinate tutoring services, send relevant service communications, and manage our customer relationships.

Information received through Meta products and APIs will be handled in accordance with applicable Meta Platform terms and policies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and customer support requests
• Match students with suitable tutors
• Arrange and manage tutoring lessons
• Communicate with students, parents, tutors, and customers
• Send service-related notifications and updates
• Manage customer relationships and enquiries
• Improve our services and customer experience
• Maintain business and administrative records
• Prevent misuse, fraud, or security issues
• Comply with applicable legal and regulatory requirements

We do not sell personal information to third parties.

4. Sharing of Information

We may share information only when reasonably necessary to operate our services.

This may include sharing information with:

• Tutors or service providers involved in delivering our services
• Technology and communications providers that help us operate our services
• Meta and WhatsApp where necessary to provide WhatsApp-based communication services
• Professional advisers or authorities where required by law

We do not sell or rent personal information for third-party marketing purposes.

5. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

6. Data Security

FrenzTalk takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based system or electronic communication method can be guaranteed to be completely secure.

7. Your Rights and Choices

You may contact FrenzTalk to request access to, correction of, or deletion of personal information we hold about you, subject to applicable laws and legitimate business or legal requirements.

You may also ask us questions about how your personal information is being processed.

8. Data Deletion Requests

If you would like FrenzTalk to delete personal information associated with you, you may submit a deletion request through our contact channels.

Please provide sufficient information for us to identify the relevant records and process your request.

Where applicable, we will delete or anonymise the relevant personal information unless we are required or permitted to retain certain information for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes.

9. Third-Party Services

Our website and services may use or link to third-party platforms and services, including Meta and WhatsApp.

These third parties may process information according to their own privacy policies and terms. FrenzTalk is not responsible for the privacy practices of independent third-party services.

10. Children’s and Students’ Information

Because FrenzTalk provides educational and tutoring services, some services may involve students who are minors.

Where appropriate, we may communicate with a parent or guardian and collect information necessary to arrange and provide tutoring services. We aim to limit the collection and use of student information to what is reasonably necessary for educational, administrative, and service-related purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, how FrenzTalk handles personal information, or if you would like to make a privacy or data deletion request, please contact us through the contact information provided on our website.

FrenzTalk
Malaysia
Website: frenztalk.com